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Never, ever has this set of features been more vital to business than in 2020. And they have some bargain basement business phone plan that works most of the time, and they end up paying extra for the features they really need. They use another to manage group workflow among employees. I know so many business owners who have cobbled together their communications, CRM, and collaboration tools. Again – lots of geeky science underpins Nextiva’s solutions, but we can get into that in another article.
#What phones does nextiva support free#
Workflow automation, like reaching out with surveys after purchases or returns, can free you and your staff up for more demanding tasks, while also letting you monitor and improve client satisfaction. You may think that managing every aspect of your business by hand is better for your company, and you might be surprised that automating certain aspects of your business can improve customer journeys and experiences. Nextiva’s Business Suite gives you powerful tools to promote, measure, and improve engagement, for both customers and employees alike. It’s far more cost-effective to keep the clients and staff you have…and make them happier. Think about how much it costs to land a new client or attract a new hire. You even have the ability to build custom reports that will help guide your decision-making.Ĭustomers and employees who are engaged are more loyal, and that means a lot to your business. Not only will you have data you can trust – information about sentiment analysis, client outcomes, and bottlenecks you didn’t know existed – Nextiva’s Business Suite will help you understand that data. I’ll just say that you don’t have to rely solely on your instincts anymore. Here’s one area where I could get all geeky, but I’ll refrain for now. Nextiva’s built-in CRM makes you more efficient and effective. Records of every call, email, text, and chat with each client? Yup. You get at-a-glance records of each and every customer’s journey with your company. No searching for the email from your partner about the changes Mr. No more sticky notes from A/R telling you that Ms. What does that mean? You can track all of your company’s interactions with every customer.
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Nextiva’s Business Suite is genuinely unified communications. Basically, you get flexible, full-service options at prices that won’t give you sticker shock. Nextiva’s VoIP communication services are scalable and can work with or without desktop phones. Other features, like mobile and desktop apps, text messaging, auto attendant, call queuing, and voicemail-to-email are all included. You need phone service that works the way you want it to work, when you want it to work (which is all the time.) Nextiva didn’t have a single outage in all of 2019…so they have the reliability thing covered. There’s a lot of seriously cutting-edge science that makes up the framework on which Nextiva’s products are arranged, and while that science is super interesting, let’s get an introduction to what Nextiva’s Business Suite can mean for your company. The company, founded by visionary Tomas Gorny, strives to solve problems you haven’t even thought of yet. Nextiva was founded to provide even the smallest businesses access to enterprise-level functions. I’ve done a ton of research into the available options, so here’s an overview of my top pick for a comprehensive solution: Nextiva. Accountants may struggle to find ways to differentiate themselves from the competition.īut there’s one thing all businesses need: a way to consistently, reliably communicate, with vendors, employees, and…most importantly…customers.Īnd as you might imagine, there are roughly eleventy-billion options when it comes to deciding which business phone system to select. Manufacturers may have to compete for raw materials. Restaurateurs may struggle to find affordable, fresh, local produce, and they may have a hard time attracting and retaining effective employees. Video can’t be loaded because JavaScript is disabled: Nextiva Voice Portal – Overview ()ĭifferent industries require businesses to solve a variety of challenges.